1. Supplier and scope
The supplier is FREDERIC PENZ SPORTS, a French simplified joint-stock company (SAS) with share capital of €149,550, registered with the Annecy Trade and Companies Register under number 322 884 388, with registered office at Saint-Nicolas-de-Véroce, 74170 Saint-Gervais-les-Bains, France. Contact: info@pierrepenz-sports.com, +33 4 50 93 21 23.
The customer confirms that they are an adult and may enter into the contract for themselves and the skiers included in the booking. The essential features, dates, collection store, price and online payment are shown before confirmation.
The English translation is provided to make these terms easier to understand. If there is any difference, inconsistency or difficulty of interpretation between the French and English versions, the French version prevails.
2. Contract and availability
The booking becomes final after these terms are accepted, the requested payment is validated and Pierre Penz Sports sends confirmation. Until then, equipment is not definitively reserved.
Photographs illustrate a category or range and do not guarantee a particular model, brand or year. If necessary, the store may provide equipment of an equivalent or higher range and purpose at no extra cost. If no equivalent solution is available, undelivered services will be refunded.
3. Price, advance payment and balance
Prices are in euros and include applicable taxes. The contractual price and applied rules are recorded in the booking summary.
The amount charged online is an advance payment towards the total price, including where it represents 100% of that price. Its percentage is displayed before payment. Any remaining balance is payable on collection. Stripe processes card payments; Pierre Penz Sports does not store card numbers.
4. Collection, fitting and use
The customer provides the booking reference and information needed to verify identity. The store checks fit and sets bindings using the declared data. Any inaccurate or changed height, weight, shoe size or ability information must be reported before use.
Boots offered with ski or snowboard packs are selected from the declared profile. Customers using their own boots must present them to the store and remain responsible for their compatibility with the binding type. Nordic boots are included where the offer states this.
Equipment must be used for its intended purpose and in conditions suited to the skier’s ability. An approved helmet is strongly recommended for every participant, particularly children.
5. Rental period, custody and return
The rental covers the dates in the confirmation. The customer is responsible for the equipment from handover until effective return and must take reasonable precautions against loss, theft and damage.
Late returns may be charged at the applicable public daily rate. Damage beyond normal wear may be charged after the customer is informed.
6. Damage and theft protection
Where selected, the scope and price of damage and theft protection are those displayed before payment. It is not insurance and excludes loss, forgotten or exchanged equipment, misuse, gross negligence, intentional acts and third-party damage.
Incidents must be reported within 24 hours. Theft requires a police report within 48 hours. A contribution may remain payable under the schedule disclosed before booking. Without applicable protection, evidenced repair or replacement cost may be charged, allowing for the equipment’s age.
7. Ordinary changes and cancellation
The thresholds and percentages displayed at booking and stored in its summary apply. Unless that summary is more favourable, cancellation more than 14 days before the first ski day gives a full refund of the online payment; between 14 days and 48 hours, the stated share is retained; within 48 hours, no automatic refund is due.
Failure to attend or an early return for personal convenience does not give a right to a refund. Changes depend on availability and may alter the price.
8. Exceptional circumstances and refunds
Customer claims must include relevant evidence and remain subject to store verification. Accepted refunds are made to the original payment method within 14 days after acceptance and receipt of the necessary information.
- Illness or accident before the stay, reported more than 48 hours before it begins: full refund after accepted supporting evidence.
- Illness or accident during rental: unused days refunded pro rata after effective equipment return and acceptance of evidence.
- Official total ski-area closure, including closure caused by insufficient snow: refund of impossible services and unused days.
- Cancellation by the store: full refund of undelivered services.
- Force majeure: refund of services that could not be performed, subject to mandatory law.
9. Withdrawal and early performance
Consumers generally have 14 days from conclusion of the distance contract to withdraw by sending an unambiguous statement to info@pierrepenz-sports.com.
If rental begins before that period ends, the customer expressly requests early performance. A withdrawing customer remains liable for services supplied before notice. The right is lost if the contract is fully performed during the period after the customer’s express request and acknowledgement.
Model notice: To FREDERIC PENZ SPORTS, Saint-Nicolas-de-Véroce, 74170 Saint-Gervais-les-Bains, info@pierrepenz-sports.com. I give notice that I withdraw from booking [reference], entered into on [date], for [name and address]. Date and signature if sent on paper.
10. Liability, complaints and mediation
Pierre Penz Sports is responsible for proper performance as required by law. Snow sports involve risks that equipment supply cannot remove. Customers remain responsible for their conduct, safety rules and choosing activities suited to their ability.
Under the French Consumer Code provisions governing consumer-dispute mediation, after first contacting Pierre Penz Sports and failing to receive a satisfactory response, the consumer may use the following mediation service free of charge: CM2C, 49 rue de Ponthieu, 75008 Paris, France. Telephone: +33 1 89 47 00 14. Website: https://www.cm2c.net/declarer-un-litige.php. Email: litiges@cm2c.net.
French law applies without removing mandatory protections in the consumer’s country of residence. Courts are determined by applicable consumer law.
11. Personal data, evidence and archiving
Booking, fitting, payment, support and contract evidence data is processed under the Privacy & cookies policy. Health evidence supplied for an exceptional claim must be limited to what is necessary.
The accepted version, digest, acceptance date, price summary and confirmation are retained as evidence. Electronic contracts meeting the statutory amount threshold are archived and made accessible to the customer for ten years from delivery or performance.